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Updated Visitor Policy Statement – 15/07/20

We are sorry to say that visitors are still not permitted inside our services, apart from in some exceptional circumstances. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will of course ensure that vital medical visits from health and social care professionals who provide assessments, care and treatment to residents continue in accordance with individual care needs.

We recognise how important communication between residents, friends and family is, and all our homes are set up for video calling to enable you to keep in touch. We are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practicing physical distancing.

Outdoor Visits:

However, we are delighted to confirm that we can now offer outdoor visits via a booking system and these can take place at the front door or in the garden with social distancing measures in place and weather permitting. Any such visits must be booked in advance with your Manager or the Nurse in charge. The following protocols will be strictly applied:

  • Outdoor visits will be limited each day to enable us to sanitise the area after each visit and to ensure social distancing guidelines can be maintained.
  • Visits will be for a maximum of 30 minutes.
  • Two visitors can come & see a resident if they are from the same household, if not, it is one visitor only. (No one under the age of 12 permitted)
  • The screening risk assessment document must be completed.
  • The visitor’s temperature must be taken.
  • Victoria Nursing Group will provide the relevant PPE and this must be worn.
  • The company reserves the right to cancel or withdraw such visits at any time without notice, should they feel this to be in the best interests of residents or staff.
  • The care home has been free of any confirmed or suspected coronavirus cases for 28 days.

Naturally, we are delighted to be able to go some way in supporting loved ones to be reunited but we are sorry to say that this won’t be possible for everyone, only those deemed able to accept a garden or front door visit.

In addition to the protocols above, visitors must:

  • Be free of COVID-19 symptoms on the day of their visit
  • Be honest when completing the screening risk assessment form.
  • Comply with infection prevention and control measures requested of them by staff.
  • Ensure that any gifts brought for the resident can be sanitised in accordance with infection prevention & control guidance.

End of Life Visits:

We recognise that this is a terribly difficult issue for all concerned and we are keen to offer the best possible solution in very challenging circumstances. As a result, the protocols we have put in place are the best we feel we can offer when considering the safety and well-being of all residents and staff.

  • One family member can visit for 30 minutes per day, once we consider a resident is nearing their last few days.
  • Our nursing staff are experienced in the management of end of life care and can generally predict when a resident is nearing their final few hours of life and at this point one family member should be contacted if it is their wish to spend a further 30 minutes with the resident. (Sadly, there will be occasions when it is not possible to predict that someone is nearing their last few hours of life.)
  • End of life visits are restricted to 30 minutes because the nursing and care staff are still required to undertake care provision to the resident, and this must not be hindered or compromised whilst protecting the health and safety of our staff. Care provision can include:
    • The checking and changing of syringe drivers for medication.
    • To administer pain relief and other medication that might be required.
    • To provide oral hygiene care, pressure area care and continence care.
  • It is not possible to allow visitors to use communal areas or toilet facilities.
  • The visit must be booked with the Manager/Nurse in charge without exception.
  • The company reserves the right to cancel or withdraw such visits at any time without notice, should they feel this to be in the best interests of residents or staff.

Victoria Nursing Group will review this policy statement in accordance with national guidance and based upon our own internal dynamic risk assessments.

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